You have built the internal evidence. You know what the data shows. The moment that is hard is when someone in the room asks for the external view: what is the market actually saying, in the channels it chose, without prompting. That is what makes the internal evidence complete.
Cristiani Oliveira builds that record. As principal architect of the CX Summit Lisbon platform and a member of MSPA Europe and Africa, she advises research, insights, and CX measurement leaders across Portugal, Europe, and Brazil on building a customer experience evidence base that holds wherever it is examined. She works in Portuguese, Spanish, and English.
Atlas³ harvests and evaluates the ongoing conversation surrounding your organization, across all fourteen measures, with verbatim source and channel attribution preserved. The external record that closes the argument.
The market’s view of an organization lives in the ongoing conversation surrounding it. Customers describe what happened, what they found, and what they concluded, in channels they chose and in language they own. Atlas³ harvests that conversation directly and evaluates it with verbatim source and channel attribution preserved behind every finding.
Four questions the complete picture answers.
A customer experience claim is only as strong as the external evidence behind it. Atlas³ reads the public record across all fourteen measures: Reach, Interest, Understanding, Trust, Satisfaction, Momentum, Visibility, Stability, Quality, Fairness, Economic Impact, Adoption Strength, Switch Risk, and Community Noise. Every finding traces to verbatim source.
The claim becomes stronger when customers, channels, and time periods point to the same reality. Atlas³ locates both where the record agrees and where the picture is still forming, preserving channel, timing, and customer language throughout.
Reviews, forums, social platforms, and AI-assisted discovery shape what people find when they look for the organization. Atlas³ reads what customers are saying, what it supports, and what the organization can currently defend.
Atlas³ shows whether the evidence base is becoming clearer, broader, and more consistent. The trajectory gives an Evidence Strategist a clear view of whether the public record is becoming clearer and broader and where to work to strengthen it.
The external evidence record on your organization, across all fourteen measures, with verbatim source and channel attribution preserved behind every finding. The documented base the organization can take to a board, a regulator, or what surfaces in AI-mediated discovery.
Three formats depending on where you are.
Cristiani works with the organization over time, responsive to what the external record shows and what the organization needs to defend. The Global CX Alliance supports both Cristiani and the organization by certifying Best Agentic CX Practices as the standard continues to evolve, and issues Alliance Certified to organizations that meet it.
Submit the form. Cristiani will return with a complete Atlas³ reading of the external evidence base since January 2026, structured by measure and traced to verbatim source.
A place to know yourself in this work, find peers who share your approach, and walk a longer path.